Politique d’expédition

Shipping Policy for New Nature Clothing Company

Effective Date: April 19, 2025

Thank you for shopping with New Nature! We are excited to fulfill your order and deliver your new nature-inspired apparel. Below is our shipping policy, which outlines our shipping procedures, delivery times, and related information.

1. Order Processing Time

Once you place an order with us, we strive to process and ship your items as quickly as possible. Orders are typically processed within 1–3 business days. Please note that processing times may be slightly longer during peak seasons or if there are any issues with payment or inventory. Please also note : Some products are made when ordered and may result in longer processing times.

2. Shipping Methods and Costs

We offer a variety of shipping options to ensure your order reaches you in a timely manner. The available shipping methods and associated costs will be displayed at checkout based on your location.

  • Standard Shipping: Typically takes 5-7 business days. 
  • Please Note: Some of our products are made to order to ensure the highest quality and attention to detail. As a result, your items may ship separately and arrive at different times. You will receive tracking information for each shipment as it becomes available.

Shipping costs vary based on your location, order size, and chosen shipping method. Free standard shipping may be available for certain promotions or minimum order amounts.

3. Shipping Destinations

We currently ship to [the United States]. If you're unsure whether we ship to your location, please feel free to reach out to our customer service team. [support@shopnewnature.com]

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor the status of your shipment through the carrier’s website.

5. Delivery Times

Delivery times are estimated based on the shipping method selected. However, please note that actual delivery times may vary due to factors such as weather conditions, shipping carrier delays, or high demand periods.

6. Shipping Restrictions

  • We are not responsible for delays caused by customs or international shipping restrictions.
  • Certain products may not be available for shipping to specific locations due to legal or logistical reasons.
  • We are not responsible for lost or stolen packages once the carrier has delivered them to the provided address.

7. Shipping Errors

Please double-check the shipping address before submitting your order. If you notice an error with your shipping address, please contact us as soon as possible at [support@shopnewnature.com] to make changes before the order is shipped. We are not responsible for packages sent to incorrect or outdated addresses provided by the customer.

8. International Shipping

For international orders, please be aware that shipping times and costs may vary, and additional customs fees, taxes, or duties may apply upon arrival in your country. These charges are the responsibility of the customer and are not included in the price of your order or shipping cost. Please check with your local customs office for more information.

9. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will work with you to resolve the issue as quickly as possible, either by offering a replacement, refund, or exchange. Please have your order number and photos of the damaged item (if applicable) ready when contacting us.

10. Addressing Delays or Issues

While we work diligently to get your order to you promptly, we cannot guarantee shipping times due to factors beyond our control, such as weather, natural disasters, or carrier delays. If your order is delayed, we will notify you with updated information as soon as we have it.

11. Customer Service

If you have any questions about shipping or need assistance with your order, please don't hesitate to reach out to us:

  • Email: [support@shopnewnature.com]

Thank you for choosing New Nature! We are forever grateful for your support and are committed to delivering your orders with care and timeliness.